Over the next few minutes I’m going to give you an opportunity to get your hands on something that WILL make a big difference to your business.
As you’ve probably guessed by now, my name’s Emma Mills and I’m the MD and owner here at MiPA.
Before launching the business, I worked as a PA for high-level executives and business owners.
Then one day I quit.
The next day I was self-employed, working with business owners and entrepreneurs to help them organise their diaries, protect their time and maximise their sales and marketing by ensuring they actually answered the calls from people who wanted to buy from them.
Since that day, I’ve grown the business steadily, from one-man-band to a thriving team of twelve.
We’re not the biggest business in the world (yet!), but we’re certainly not the smallest, and I’m proud to say that right now we support more than three hundred business owners and entrepreneurs to grow their businesses.
Well, there’s no one answer to that, but I supposed one of the biggest factors is the fact that I truly know what it’s like for each of my clients.
I’m a business owner myself, and I’ve been through multiple phases of growth.
I know how difficult it is making that jump from ‘solopreneur’ to ‘entrepreneur’, from one-man band to the leader of a team.
I know how challenging it is when you’re out of the office trying to bring in the business but you’re trying to keep all the plates spinning back at the ranch.
I know how hard it is when you’re trying to do the high value tasks that drive the business but you keep getting dragged back down into the nitty gritty, lower value tasks.
Over the years in business, I’ve had my fair share of tough months and sleepless nights, worrying about all manner of things; from managing staff, to dealing with the cash flow, to bringing in new customers.
You see, the fact of the matter is this: if you’re a serious business owner, you SHOULDN’T be answering your own phone.
There are multiple reasons for that, but I guess one of the biggest is the fact that your time is worth way more than that.
Now, don’t get me wrong, the phone is an important tool in business, and probably always will be, and I’ll come onto how you can actually use the phone to generate significant income for you in just a minute, but for now, I want you to mull over the idea that answering the phone is not the right job for you.
Your time needs to be spent driving the business forward, doing the high level stuff; NOT dealing with PPI sales calls and helping customers with minor details.
So that’s established – you shouldn’t be answering the phone for the sake of the growth of your business.
But it doesn’t end there.
They just allow it not to get answered AT ALL.
You try calling them, and the phone just rings and rings and rings.
Sometimes you might get an answerphone, but even if you leave one they don’t get back to you.
From a customer-centric point of view this is a clear oversight, but from a marketing perspective it’s downright criminal.
If you’re a halfway switched on business owner, then the chances are that you’re investing money in growing your business.
Whether you’re emailing your list, sending out direct mail, networking face-to-face or generating leads on social media, most things have a cost, whether it’s a direct monetary one or the cost of your time.
If you’re doing all that marketing but you’re not answering the phone then you’re almost certainly missing out on business.
If a prospect is interested in your product or service, and they can’t get through to you on the phone, what do you think they’re going to do?
Wait for you?
More likely, they’ll go elsewhere, to a business that’s actually prepared to take their call.
If you’ve got an employee, then maybe they can answer the phone, while you get on with the business-building stuff.
This might work for you, as long as it doesn’t intrude on their day-to-day tasks, but if you HAVE got employees but you’re still missing calls, then it’s probably because they’ve got too much to do, so you might need to hire one to make sure you end up with all your calls answered.
If you’re a one-man band, this solution’s a little trickier.
An employee’ll cost you a bare minimum of £14,664, which isn’t exactly loose change – you might need to grow the business significantly to justify that hire.
Except of course, that’s the worst thing you can be doing, for all the reasons we’ve already discussed.
You knew it was coming – don’t act surprised.
If you value your time enough to accept that answering the phone shouldn’t be in your job description…
If your team are too busy to accurately and effectively handle incoming calls…
If you know you’re leaving money on the table because you’re missing calls left, right and centre…
If you don’t have a team, but you know you need to be answering the phone to drive the business forward…
(Oh, and just to be clear, all the sales calls, nuisance calls and PPI pretenders get dealt with, without any charge to you)
The Mi Call team can deal with any call – whether it’s a customer service question or incoming warm lead – it’s like an extra expert employee on your team, without the cost associated with it.
Oh yes, “cost” – let’s get that out of the way…
Your monthly investment to have:
You’re taking a fantastic first step by getting your call answering outsourced, but the chances are there are other areas where you could save time, and that’s what this audit is all about. We’ll catch up (on the phone or Zoom) and I’ll give you the benefit of my many years as a productivity whizz, identifying where your time is wasting and giving you practical advice for how to ensure your time is spent doing the most valuable tasks. You’ll also get one of our Productivity Planners to ensure you action the advice I give you.
Ultimately, you either accept that you need this or you don’t.
Maybe you’re thinking that you can get by answering the phone yourself, and if you want to keep wasting money on marketing and not doing the high value tasks then maybe you’re right.
Maybe you’re thinking that at some point you’ll bring in a member of staff who’ll take some of the strain off your shoulders and start answering the phone, but you’ve got to ask yourself when that will be, and question how much money you’ll end up leaving on the table between now and then.
Ultimately, if you’re serious about growing your business, you’ll know that you shouldn’t be answering your own phone, and you’ll accept the wisdom of getting a proven, award-winning team to take care of it for you.
The choice is yours – if you think it’s sensible to give us a try, risk-free, then all you need to do is click the button below, fill in the form and fast-track your way to less stress and more time to do the important things in your business.
Or, if you want to try a call-answering service for size, why not call us on 01618 206080 and see how we handle your enquiry?
I hope you make the right decision for you, and for your business, and that I’ll be welcoming you on board as a client very soon.
Thanks for reading – click the button below and let’s get started now.